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Serving New Yorkers_Care Compassion
June 7, 2024
 

DSS-HRA-DHS Updates

 

Community Partners Updates

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.

 

Anyone interested in being added to the list of invitees for our community call, community updates communications relevant resources and agency updates can sign up here. Details regarding the next quarterly call will be included in an upcoming communication. 

 

Summer EBT

 

Beginning this year, New York State will launch Summer EBT, a new program that provides low-income families with food benefits to help cover the cost of groceries when school is out of session. Families with eligible school-aged children will receive $120 in Summer EBT food benefits (per child) in 2024. Most eligible children will receive Summer EBT food benefits automatically; however, some families may need to apply. 

 

OTDA will not issue the Summer EBT food benefit before July 2024, and eligible children will receive benefits at different times throughout the summer, depending on whether or not they attend public or private school, and whether they receive benefits automatically or if they are determined eligible through an application, as outlined below. Visit OTDA.ny.gov/SummerEBT for updated benefit issuance information.

 

Eligibility

 

To be automatically eligible for Summer EBT food benefits: 

  • A child must receive SNAP and/or Cash Assistance benefits, or be directly certified for free meals through Medicaid, or
  • A child must be determined eligible for free/reduced-price school meals by their school. 

Children who meet the above criteria will receive Summer EBT benefits automatically and DO NOT need to apply. Most eligible children will receive their benefits this way. These households will receive a letter from OTDA this summer, in advance of the Summer EBT benefit issuance, letting them know that their child is eligible. 

 

If a household’s child is not automatically eligible, you must apply to receive Summer EBT benefits. To be eligible with an application: 

  • A child must attend a school that participates in the National School Lunch Program (NSLP), AND 
  • The household’s income must be at or below the income limits for eligibility for free/reduced-price school meals (at or below 185% of the Federal Poverty Level)

 How To Apply

  • The application period for the 2024 Summer EBT will open in July 2024. If your household must apply to be considered for benefits, an online application will be available via the OTDA website in English and Spanish. The online application is the fastest and easiest way to apply.
  • Paper applications will also be available for download via the OTDA site for those households who need an application in a language other than English or Spanish.
  • Households that are not automatically eligible and need to apply will only need to submit one application, even if they have multiple eligible children.
  • After applying, households with children that meet the above criteria will receive a letter from OTDA acknowledging receipt of the application, followed by a notice of approval or denial once the application is processed.
  • Applications must be completed by September 3rd, 2024 to be considered for the 2024 Summer EBT benefit. 

How Will Benefits Be Issued? 

  • Households with eligible children who received and utilized Summer 2023 P-EBT benefits on a dedicated P-EBT card will have Summer EBT benefits issued to the existing P-EBT card. 
  • Households in receipt of SNAP and/or Cash Assistance who previously received P-EBT benefits directly on their SNAP/CA EBT cards will now have a new Summer EBT card mailed to them to access the Summer EBT benefit. Summer EBT benefits will no longer be available via the household's existing SNAP/CA EBT card. 
  • All other newly eligible households will have a Summer EBT card mailed to them. 
  • The Summer EBT cards issued should follow eligible children, if an eligible child leaves a household and now resides elsewhere, the Summer EBT card should go with them.
  • Once benefits are issued, families will have 122 days from the date they are issued to use the benefits. All unused benefits will expire after 122 days. 

 Need Help? 

  • The OTDA Summer EBT website will contain useful information on the benefit issuance timeline, eligibility, Summer EBT card replacement/activation, a detailed FAQ, application link and instructions, information for schools, and outreach materials. Check back frequently for updates.
  • Summer EBT Helpline (1-833-452-0096) for general questions, case questions (beginning July 1, 2024), and to opt-out of the Summer EBT benefit for 2024. The Helpline can also answer questions about applications and to change the address on file for the Summer EBT card issuance. 

Please Note: Summer EBT benefits are being issued by OTDA. HRA/DSS is not the administering agency for this benefit and as such won’t be able to provide information on application status, eligibility, or issuance status.

 

Summer EBT Information Session

On Tuesday, June 11, 2024 at 11:00 AM EST, join Hunger Solutions New York, No Kid Hungry New York, the New York State Office of Temporary and Disability Assistance, and the New York State Education Department for an overview of New York’s plans for the rollout of Summer EBT.

 

During this webinar, learn what to expect in the months ahead and how you can help ensure this important new benefit reaches all eligible New York children.

 

Click HERE to register for the webinar on June 11 at 11:00 AM.

Visit the OTDA website for additional information on Summer EBT: OTDA.ny.gov/programs/summer-ebt

 

Reopening of NYCHA Section 8 Waitlist

The New York City Housing Authority (NYCHA) has reopened the waitlist for its Housing Choice Voucher (also known as Section 8) Program from Monday, June 3, 2024, at 12:00 AM through Sunday, June 9, 2024, at 11:59 PM. To apply, visit on.nyc.gov/section8-application. Please do not submit more than on application (duplicate applications will be rejected).

Paper applications will only be available as a reasonable accommodation. Prospective applicants can request a reasonable accommodation from Monday, June 3, 2024, through Friday June 7, 2024 (8AM to 5PM) by calling (718) 218-1525 to have an application mailed to them or by visiting one of the NYCHA Contact Center locations below to get an application in person:

 

Brooklyn Customer Contact Center

787 Atlantic Avenue, 2nd Floor, Brooklyn, NY 11238

 

Bronx Customer Contact Center

478 East Fordham Road, 2nd Floor, Bronx, NY 10458

 

Paper application must be postmarked no later than Friday, June 28, 2024, and sent only by US Mail to the address on the application.

 

Once the applications period closes, NYCHA will randomly place 200,000 applications on the waitlist. NYCHA expects to establish the waitlist by August 1st, 2024. Once the waitlist is established, applicants will be notified and can check the status of their application via NYCHA’s Self-Service Portal (selfserve.nycha.info).

Questions? Visit on.nyc.gov/sec8-app-faq

If an applicant previously submitted a Section 8 housing application when the waitlist was open, they may log on to the Self-Service Portal to check the status of the application and update their information.

NYCHA has developed the following flyers to help spread awareness of the opportunity to apply: Reopening of NYCHA Section 8 Waitlist (English), Reopening of NYCHA Section 8 Waitlist (English/ Spanish)

 

Things Applicants Should Know When Completing a Section 8 Application

If an applicant is on an existing waitlist, they may be asked to update their preliminary application or submit a complete application.

Learn more about what information must disclosed on Section 8 applications on the U.S. Department of Housing and Urban Development’s (HUD) website.

Denial of Assistance

If an applicant is denied assistance, they will be notified by NYCHA and will be given the opportunity to appeal the reason.

Income Limits

Applicants must be income-eligible at the time of voucher issuance. Below are the current income limits for Section 8 applicants: Income (

Section 8 Income Levels-2

M/WBE Overview

M/WBE engagement is a priority for the City, for our Commissioner and Administrators, and most importantly for our communities. During our Quarterly Community Partners Call on June 4, 2024, the DSS/HRA/DHS Minority and Women-Owned Business Enterprises (M/WBE) Team presented on resources they have developed to help our Community Partners connect with the City’s M/WBEs.

 

Please download our M/WBE Overview slide deck for useful links and resources. Contact mwbe@dss.nyc.gov for help finding M/WBEs who can support your contracting needs. The team will provide lists of M/WBEs who can provide the goods and services our clients and Community Partners regularly require.

 

Keep an eye out for our upcoming survey as well as for information about our future matchmaking events. If you haven’t already named an M/WBE Liaison, or need to update your organization’s representative, you can find a link in the slide deck.

 

The M/WBE Program Team looks forward to working with you to bring diverse, local firms into our shared mission!

DSS Office of Community Outreach Trainings & Event Requests

Community Partner Trainings and Presentations

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

  • ACCESS HRA General Overview Webinar

  • ACCESS HRA Provider Portal Webinar

  • ACCESS HRA Benefit Application Webinar

  • CityFHEPS Program Overview and Renewal Application Webinar

  • DSS Overview Webinar

  • EBT Skimming and Replacement Benefits Webinar

  • Fair Fares Program Overview and Application Webinar

  • Home Energy Assistance Program (HEAP) Webinar

  • IDNYC Program Overview and Document Requirement Webinar

  • Medicaid and Medicare Savings Program Overview and Application Webinar

Click here to view training descriptions and register for an upcoming session.

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form. The DSS Outreach unit will follow-up with organizations to confirm their training requests on a first come, first serve basis. Contact CommunityEducation@dss.nyc.gov with any questions about training or issues submitting the form. 

 

Community Partner Event Requests

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Resources/Links:

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app.

 

ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.

 

ACCESS HRA Provider Portal: a provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

 

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DHS External Site

 

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.

 

DSS External Site

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

 

DSS OneNumber (formerly Infoline): 718-557-1399

 

DSS/HRA Provider Tools & Supports

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more)

 

EBT Customer Service Helpline: 1-888-328-6399

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more!

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information 

 

HRA External Site

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.

 

Office of Temporary and Disability Assistance (OTDA): responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

 

Sign up for important updates from DSS/HRA: If you received this newsletter by way of a friend or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

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