July 19, 2024

Dear Community Partner,

A recent software update has triggered a global IT outage affecting Microsoft and other essential services, thereby impacting both government and private sectors. Consequently, several DSS services have been affected and we are working on making sure that they are all functioning in order to provide services.

Our ITS services are actively collaborating with all city agencies to implement recovery strategies. We will issue further updates as additional information becomes accessible.

All client-facing HRA offices, including SNAP and Benefit Access Centers, Medicaid, Child Support, HASA, Fair Fares, IDNYC, Burial Services and HEAP offices, remain open and are serving clients. Manual emergency cash assistance and SNAP benefits may be available on an as needed basis. 

As a result of the global IT outage, New York State’s Office of Disability Assistance (OTDA) has extended the deadline to submit applications for HEAP Cooling Assistance and Emergency benefits until close of business (5pm) on Monday, July 22, 2024.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.