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Serving New Yorkers_Care Compassion
September 13, 2024
 

DSS-HRA-DHS Updates

 

Quarterly Community Partners Call

 

If you were not able to join our last quarterly call on September 10, 2024, please find an audio recording here and use Passcode: mk&87e%F to listen.  

 

Community Partners Updates

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.

 

Anyone interested in being added to the list of invitees for our community call, community updates communications relevant resources and agency updates can sign up here.

 

SNAP Benefit Skimming Replacement - September 30th Deadline 

 

Please be advised that the federal authority that allows for the replacement of skimmed SNAP benefits ends on Monday, September 30, 2024. The Department of Social Services is not allowed to issue SNAP skimming replacement for theft that occurs after September 30, 2024. Clients can still file claims for replacement of skimmed SNAP benefits after September 30, 2024, as long as the theft occurred on or before September 30, 2024, and the claim is filed within 30 days after they learned the benefits were stolen. This does not impact claims for skimmed Cash Assistance benefits. 

  

For additional Benefit Skimming Replacement information and resources, please visit our dedicated webpage. 

 

Register for September 16th Webinar - Securing SNAP: The Industrial Shift to Chip Away at Stolen Benefits 

 

On Monday, September 16, at 3:00 p.m. EST, Food Research & Action Center (FRAC) will be joined by experts to discuss the rise in Electronic Benefit Transfer (EBT) skimming fraud, what the industry is doing to make the leap from magnetic swipe cards, what legislation is before Congress to replace and solve for stolen benefits, and what advocates can do to support the efforts. 

 

Register for the webinar here.  

 

Cash Assistance (CA) Allowance for Infant Safe Sleep Essentials  

 

Effective immediately, families with infants may be eligible to receive a Cash Assistance (CA) allowance through the establishment of a home/furniture grant request to assist them in obtaining essential items, such as a crib or pack & play, fitted sheets for a crib or a pack & play, and a wearable sleep sack/blanket, needed for safe sleep under New York State requirements. 

  

More than 120 infants die each year in New York State from sleep related causes even though infant death due to unsafe sleep practices is preventable. Unsafe sleep practices may include infants sleeping in places other than cribs, bassinets, or pack & plays, such as adult beds, baby slings, car seats, couches, or armchairs. Infants sleeping with other children or adults, or with blankets or other loose bedding, is also considered unsafe. Many families may not have the resources necessary to obtain items that would ensure infants are sleeping alone, such as a crib or pack & play. 

  

Educational material and additional information regarding safe sleeping practices can be found on the New York State Department of Health (DOH) webpage.  

 

SNAP Benefit Allotment Increase for Fiscal Year 2025 

 

On Tuesday, October 1, 2024, SNAP clients will see an increase in their monthly benefit allotment.  

 

The new SNAP standards are as follows:  

  

Household Size Current Max Allotments Max Allotments As of 10/01/2024 Increase Amount  

SNAP

The shelter cap value will increase to $712 from $672. The asset limit for those subject to a resource test will increase to $3,000 from $2,750 and to $4,500 from $4,250 for households where at least one person is age 60 or older or is disabled. 

 

For more information, please review this memorandum which provides the fiscal year (FY) 2025 Cost-of-Living Adjustments (COLA) to the Supplemental Nutrition Assistance Program (SNAP) maximum allotments, income eligibility standards, and deductions. 

 

Earned Income Disregard (EID) Flyers 

 

The Office of Temporary and Disability Assistance (OTDA) has introduced two new flyers designed to increase awareness of income disregards available to Public Assistance (PA) recipients. 

 

As a reminder, the State Fiscal Year (SFY) 2023-24 New York State Budget established a new disregard on all earned income that a CA participant gets from participation in a qualified work activity or training program, provided the individual's overall income does not exceed 200% of the Federal Poverty Level (FPL) for their household size. This disregard does not apply to Supplemental Nutrition Assistance Program (SNAP) benefits. 

  

The SFY 2023-24 State Budget will also disregard all earned income of a CA participant following a new job for a maximum of six consecutive months, once per lifetime, provided that the individual's overall income does not exceed 200% of the FPL for their household size. Following the six-month period, regular budgeting of income for purposes of CA eligibility would apply. This disregard does not apply to SNAP benefits. 

  

Click the links below to access the flyers. 

 

For clients: 

  • Start a Job Increase Your Income Keep Your Benefits (Flyer) (5263) 
    • Spanish (5263-SP) 
  • Learn, Earn, and Keep Your Benefits (Flyer) (5264) 
    • Spanish (5264-SP) 

For Workforce Development & Community Partners:

  • 100% Earned Income Disregards for Public Assistance Recipients (5249)
    • Spanish (5249-SP)

Reminders

 

Resumption of Cash Assistance Conciliation/Reengagement and Sanctions Process 

  

Following a pause during the pandemic, the Conciliation/ Reengagement and Sanction processes for Cash Assistance (CA) recipients resumed as of August 19, 2024. 

  

CA sanctions (reduction or termination of benefits) for failing to meet work requirements mandated by Federal and State law were in effect in New York from 1997 through 2015. These sanctions were suspended pending a change in State law, and were resumed following that change in January 2019, but under a framework that is more supportive, less punitive and seeks immediate resolution. 

  

To protect clients and staff during the height of the COVID-19 Pandemic, DSS/HRA instituted COVID safety measures and some benefits eligibility requirements, such as the Conciliation/Reengagement and Sanction processes, were suspended. With approval from DSS/HRA’s State oversight, the Office of Temporary and Disability Assistance (OTDA), these remained suspended while DSS/HRA developed a new system to better facilitate the employability assessment and engagement processes required by both Federal and State laws and regulations. 

  

DSS/HRA is required to re-institute CA sanctions for non-compliance with work-related appointments and assignments. Please note, CA recipients may resolve a sanction at any point in time by demonstrating compliance with work requirements, or by informing DSS/HRA of a reason why they are not subject to work requirements. Also, safeguards are in place to prevent a sanction, if prior to imposition, HRA’s case review finds that supportive services like childcare, transportation and reasonable accommodations were not in place and available at the time of non-compliance. 

  

At a Conciliation/Reengagement appointment, a CA recipient will have an opportunity to: 

  • Appeal and demonstrate that they complied with the appointment/assignment;
  • Explain reason(s) for non-compliance with work requirements, for example, by providing proof of current employment, or a health-related limitation, if that is the cause;
  • Request a new work assignment; and/or
  • Comply with the work requirements; or
  • Request a work-requirement exemption due to health limitations.   

Clients are urged to communicate timely with HRA to prevent the potential decrease or termination of their CA and SNAP benefits. If the client does not appear for a Conciliation/Reengagement appointment, they will be sanctioned. Examples of sanctions required under Federal and State law are reductions or discontinuances in CA, including certain housing subsidies, and Supplemental Nutrition Assistance Program (SNAP) benefits. Note that while CA sanctions are not durational, Federal regulations do require a minimum sanction period be enforced for SNAP. This means that the sanctioned individual will remain ineligible for SNAP until the end of the sanction period and only become eligible again if they are complying with the work requirements, or if the individual becomes exempt from SNAP work requirements. 

  

Clients will be notified about the importance of complying with work-related appointments and assignments, their upcoming appointments and activities. Before they are sanctioned, they will also receive a notice informing them of their right to request a conference with DSS/HRA and/or a Fair Hearing with NYS OTDA to prevent or remove a CA and SNAP sanction. The notice will inform them that they have 10 days before the sanction goes into effect. 

  

Clients who have questions or concerns about their Cash Assistance or SNAP benefits and/or work requirements, can call DSS OneNumber, at 718-557-1399 

 

Extension of the Cash Assistance (CA) Interview Waiver on Single Issuance (SI) Cases for Shelter and Community Moves with Certain Rental Subsidy Programs 

  

The Office of Temporary and Disability Assistance (OTDA) has approved a two-year extension of the waiver of the Cash Assistance (CA) interview requirement for certain applying households to support moveouts from shelter, as well as community moves to prevent eviction, with any of the following housing programs: 

  • City Fighting Homelessness and Eviction Prevention Supplement (CityFHEPS);
  • DHS Supportive Housing placements;
  • Pathway Home; and
  • Section 8
     -  Shelter Moves
     -  Emergency Housing Voucher (EHV) 

The waiver is now authorized from May 1, 2024, through April 30, 2026. OTDA initially approved the waiver for the period of May 19, 2023, through April 30, 2024. 

 

Individuals moving either out of shelter or with a rental subsidy who are not in receipt of CA must apply for an emergency assistance grant (One-Shot Deal) to get help with moving-related costs (e.g., first month’s rent, broker fee, security voucher, etc.) and to get their rental subsidy processed so payments may be issued. As part of the application process, an eligibility interview is usually required before a determination can be made. As a result of the waiver discussed above, these households can now be approved for rental assistance, if eligible, without an interview. 

  

This waiver is only applicable to the CA interview requirement. All other aspects of the eligibility review and determination requirements remain in effect. 

  

Community partners assisting clients with rental subsidy packages should be aware that although these applicants will receive a message on ACCESS HRA (AHRA) to call for their CA interview after they submit their application, they are not required to do so. 

  

Note: This waiver does not apply to households that qualify for and/or are applying for ongoing CA or who apply for SNAP at the same time as they apply for a One-Shot Deal. These households must continue to complete all the required steps of the CA and SNAP eligibility process, including an interview, prior to being approved for rental assistance. 

 

Restaurant Meals Program Pilot (RMP) 

 

Following legislation signed by Governor Hochul, the Office of Temporary and Disability Assistance has established a Restaurant Meals Program (RMP). The RMP allows certain households, who may not have access to what they need to properly store and prepare food or who may not be able to prepare meals themselves, to use their Supplemental Nutrition Assistance Program (SNAP) benefits to purchase prepared meals at participating restaurants at a discounted rate. When using SNAP benefits, these households will receive a 10% discount on the cost of their meal. Participating household will be responsible for covering the entire, discounted cost of their meals, when purchasing prepared meals participating restaurants. 

  

The pilot, which began in Monroe County in December 2023, is now expanding to New York City. Currently, there are three participating restaurants in NYC. Additional restaurants are expected to be added. Those eligible for RMP can use their SNAP benefit at any participating restaurant. 

 

Restaurant Participation 

 

Through targeted outreach, a selection of restaurants expressed interest and applied for approval to become an authorized SNAP retailer and participate in the RMP. Not all NYC boroughs have participating restaurants at this time, but more will continue to be onboarded as the program grows. 

 

An updated list of participating restaurants can be found here. As new restaurants are onboarded, they will be added to the website. 

 

Eligibility 

 

To be eligible to purchase prepared meals at restaurants participating in the RMP, all members of the SNAP household must be either: 

  • elderly (age 60 or older);
  • have a disability as defined for SNAP (receives disability benefits from a government agency because of a disability considered permanent);
  • experiencing homelessness (including those residing in shelter);
  • a spouse of a SNAP recipient who is eligible for the RMP. 

There is no separate application process for SNAP households to participate in the RMP. RMP eligibility is established systemically by HRA/DSS by the presence of certain attributes on the household’s SNAP case, such as age of all household members, the Aged/Disabled indicator, the Shelter Type code, and the Relationship indicator. 

  

SNAP household that are eligible to participate in the RMP, have their benefit case automatically updated with an RMP indicator. This means that eligible households may purchase food/meals at participating restaurants without having to make any changes or updates to their cards. 

  

Households identified as RMP eligible will receive notices from HRA, letting them know that their household may participate in the RMP. Conversely, when a household who previously participated in the RMP no longer meets the criteria to participate due to a change in circumstances, a notice will be issued to explain that the household is no longer eligible for the RMP. 

  

All SNAP households can confirm their own RMP eligibility status by visiting ebtEDGE and creating or logging into their account. If the household is creating a new ebtEDGE account, they will need their CBIC/EBT card number, PIN, and an email address. 

  

Once logged into the home page, in the “Account Information” section, the cardholder will see a thumbs up icon with “Account is Restaurant Meal Program Eligible” if the household is eligible for the RMP. If the household is not eligible for the RMP, the “Account is Restaurant Meal Program Eligible” message will not be present in the “Account Information” section. 

  

Note: Applicants/Participants can also see the eligibility message for RMP on the ebtEDGE Mobile App. 

  

Since clients will be using their SNAP benefits, they should check their SNAP benefit balance by calling 1-888-328-6399 or visiting ebtEDGE to ensure that they have sufficient funds in their SNAP EBT account prior to purchasing a meal at a participating restaurant. 

  

If a household meets the criteria to participate in the RMP and attempts to purchase a prepared meal but does not have sufficient funds to cover the entire, discounted cost of their meal, the household will be responsible for covering any remaining balance with funds other than SNAP benefits. 

  

If a household does not meet the criteria to participate in the RMP and attempts to use their SNAP benefits to purchase a prepared meal at a participating restaurant, the transaction will be declined, the household will not be eligible for the RMP discounted rate and will be responsible for covering the full cost of their meal with funds other than SNAP benefits. 

  

For more information on the Restaurant Meal Program, click here. 

 

Public Benefits Survey – Childhood Poverty Reduction Advisory Council (CPRAC) 

  

The Public Benefits Survey has been reopened and extended until December 31, 2024. This survey is intended to give New Yorkers who’ve applied for/received SNAP, PA, and/or SSI an opportunity to provide feedback on their experiences. The survey is brief and should only take a few minutes. 

 

To access the survey, please click here. 

  

The results of this survey will help guide the Child Poverty Reduction Advisory Council (CPRAC) on creating and prioritizing five policy proposal packages that could achieve a 50% reduction in child poverty, as well as address housing costs in New York. The Childhood Poverty Reduction Advisory Council (CPRAC) is tasked with reducing childhood poverty by 50% by 2032. 

  

All the proposed packages include child tax credit increases, as well as public benefits reforms such as the establishment of a State funded food benefit targeted to New Yorkers unable to receive SNAP. Four of the five packages include more inclusive housing vouchers, which is identified by the Housing Committee as their top priority. The fifth package also includes the inclusive housing vouchers, and a renter’s credit proposal. 

  

To learn more, visit the Child Poverty Reduction Advisory Council website. 

 

Supplemental Nutrition Assistance Program (SNAP) PO Box Consolidation for Mailed Submissions 

  

We are streamlining our operations by consolidating all SNAP mailed submissions into a single PO Box. This change is designed to enhance efficiency. Please send all future mailed SNAP submissions to the following address: 

  

Supplemental Nutrition Assistance Program 

PO BOX 29008 

Brooklyn, NY 11202 

 

Thank you for your cooperation and understanding as we work to improve our services.  

DSS Office of Community Outreach Trainings & Event Requests

 

Community Partner Trainings and Presentations

 

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

  • ACCESS HRA General Overview Webinar
  • ACCESS HRA Provider Portal Webinar
  • ACCESS HRA Benefit Application Webinar
  • CityFHEPS Program Overview and Renewal Application Webinar
  • DSS Overview Webinar
  • EBT Skimming and Replacement Benefits Webinar
  • Fair Fares Program Overview and Application Webinar
  • Home Energy Assistance Program (HEAP) Webinar
  • IDNYC Program Overview and Document Requirement Webinar
  • Medicaid and Medicare Savings Program Overview and Application Webinar

Click here to view training descriptions and register for an upcoming virtual session.

 

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Community Partner Event Requests

 

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Resources/Links:

 

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app.

 

ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.

 

ACCESS HRA Provider Portal: a provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

 

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DHS External Site

 

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.

 

DSS External Site

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

 

DSS OneNumber (formerly Infoline): 718-557-1399

 

DSS/HRA Provider Tools & Supports

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more)

 

EBT Customer Service Helpline: 1-888-328-6399

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more!

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information 

 

HRA External Site

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.

 

Office of Temporary and Disability Assistance (OTDA): responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

 

Sign up for important updates from DSS/HRA

If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

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