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Serving New Yorkers_Care Compassion
June 29, 2026
 

DSS-HRA-DHS Updates

 

 

Community Partners Calls 

 

If you were not able to join our last quarterly call on March 3rd, 2026, please find an audio recording of it here. Passcode: =%5K0f6Q to listen. 

 

The next Community Partners Call will take place on Tuesday, June 30, 2026, at 4:00 pm. The DSS Leadership team will provide important updates and offer a Q&A to answer your questions. Register here to join. 

 

This call is specifically intended for Community Partners, including case workers, advocates, representatives from legal organizations, Elected Officials' offices, and municipal partners. 

 

Community Partners Updates 

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on the DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.  

  

Anyone interested in being added to the list of invitees for our community call, community updates communications, relevant resources, and agency updates can sign up here. 

 

Update: Men and Adult Families Intake and Assessment Center Relocation

 

As of August 1, 2026, the Department of Homeless Services will transition intake and assessment operations for men and adult families from its current location at 400 East 30th Street in Manhattan.

 

Beginning August 1, 2026, single adult men seeking shelter will need to apply at 8 East 3rd Street and Adult Families seeking shelter will need to apply at 333 Bowery in Manhattan.

 

In the interim, intake services will continue at the current 30th Street location through July 31, 2026.

 

We are asking for your assistance in informing clients and staff to help ensure a smooth transition for those impacted by this change. Please share this information widely with affected clients and staff across your organizations. DSS and DHS are working closely with our City and State partners to conduct a comprehensive outreach and communications effort. We will be providing informational materials with you to support this transition as they become available.

 

2026 Summer Electronic Benefit Transfer (EBT) Program

 

OTDA began issuing 2026 Summer EBT benefits on June 16, 2026 and will continue issuing them through the end of the year.

 

Summer EBT is a food benefit program that helps low-income families with school-age children buy groceries during the summer when kids might not have access to school meals. The Summer EBT benefit is a one-time benefit issued for each eligible child. In 2026, the benefit amount is $120.

 

Starting in late May through June, a letter will be mailed to the households of all children who are automatically enrolled, letting them know that they will receive benefits for this summer. The letter will also explain whether their benefits are accessible using their existing Summer EBT card (including instructions about how to reorder their card if they no longer have it), or whether they will receive a new card in the mail. If you have questions about receiving the eligibility letter, please call the Summer EBT Helpline at 1-833-452-0096 from Monday-Friday, 8:30am-8:00pm, or on Saturdays from 9am-3pm. Households may also be notified that benefits have been issued via text messages issued by OTDA (OTDA uses text short code 696832). Households who have not spent all of their Summer EBT benefit will also be notified to use their benefits before they expire, using the same short code. Summer EBT benefits expire 122 days after the date they were issued.

 

Most eligible children will automatically receive Summer EBT food benefits, however, some families may need to apply. Comprehensive program information, including detailed eligibility criteria, application instructions, and FAQs, is available here.

 

Please Note: Summer EBT benefits are being issued by OTDA. HRA/DSS is not the administering agency for this benefit and as such won’t be able to provide information on application status, eligibility, or issuance status.

 

Outreach materials, including flyers in multiple languages and newsletter/website content, are available here. 

 

Additionally, families with children 18 years of age and younger can also receive free meals during the summer at a summer meal site by clicking here, calling 1-866-3-HUNGRY or 1-877-8-HAMBRE, or visiting SummerMealsNY.org to find the location closest to them. The Summer Meals Program will run from Monday, June 29 to Friday, September 4. 

 

Summer EBT Cards: Reminder to Reset PIN

 

Summer EBT is an annual $120 food benefit program that helps low-income families with school-aged children buy groceries during the summer when they may not have access to school meals. The New York State Office of Temporary and Disability Assistance (OTDA) is preparing to issue $75 million dollars in Summer EBT benefits to over 600,000 New York City families with school-aged children who spent the benefits they received last year. New York State has received reports of benefits being stolen in other states and doesn't want that to happen to New York City residents. Please encourage EBT cardholders to protect their benefits by calling the number on the back of their card and changing their PIN today or as soon as possible. Summer EBT households will also receive a text message from OTDA reminding them to reset their PIN.

 

For more information on resetting Summer EBT PINs, click here.

 

Coming Soon: New ebtEDGE App and Web Portal

 

A new version of the ebtEDGE app and web portal is coming soon for EBT cardholders, but it is not ready for use yet in New York State.

 

Please encourage EBT cardholders to keep using their current mobile app and cardholder portal until the new version is live to manage their benefits. The current app and portal still lets cardholders check their balance, review transaction history, confirm their last deposit, select or change their PIN, and report a damaged, lost, or stolen card to request a replacement by mail.

 

Please share with clients how they can protect their benefits today:

  • Keep their EBT card frozen when they are not using it and unfreeze it before they make a purchase.
  • Block online and out-of-state purchases.
  • Never reply to texts, emails, calls, or messages that ask for their EBT account information or PIN.

      For SCAM alert information, go to EBT Edge Scam Alert | OTDA.To read the GIS, click here.

       

      Relocation of IDNYC Staten Island Application Center

       

      We would like to advise you of the relocation of the IDNYC Staten Island Application Center. See details of the change below:

      SI IDNYC Relocation updated

      Program Services Background:

       

      IDNYC provides free identification cards for all New York City residents. As a government-issued photo identification card, IDNYC secures access to City services that come from having recognized identification. IDNYC benefits every city resident, including the most vulnerable communities—the homeless, youth, the elderly, undocumented immigrants, the formerly incarcerated and others who may have difficulty obtaining other government-issued ID. IDNYC cardholders can access services and programs offered by the City as well as businesses. IDNYC helps enhance public safety by serving as a recognized ID for interacting with NYPD.

       

      If you have any questions about this relocation in relation to constituent services, please contact DSS at DSSOutreach@dss.nyc.gov.

       

      Reminder: Changes to SNAP Eligibility for Non-Citizens Under H.R.1  

       

      On April 1, the New York State Office of Temporary and Disability Affairs (OTDA) issued guidance entitled "Changes to SNAP Eligibility for Non-Citizens under H.R.1--Preliminary Guidance" providing instructions effective immediately on how to implement new changes to SNAP eligibility as dictated in H.R.1. According to the new guidance, SNAP eligibility for noncitizens will be more limited than it has been in the past, and some groups who were previously eligible to receive SNAP will no longer be eligible. The new eligibility changes apply to those who are submitting new benefits applications or recertifying existing benefits cases – there will not be any changes to benefits received as a result of this guidance outside of those points. 

       

      Under the new SNAP eligibility rules, the only noncitizens who will be eligible to receive SNAP are: 

       

      1. Lawful permanent residents (LPRs) who either: 

        • Have more than 5 years in qualified status; 

        • Are under 18 years old; 

        • Have earned or can be credited with more than 40 qualifying quarters; 

        • Are in receipt of certain disability benefits; or 

        • Are currently in a qualified status and were age 65 or older on 8/22/96 and were lawfully residing in the U.S. on that date. 

      2. Citizens of the Freely Associated States (the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau) lawfully residing in the U.S. under the Compacts of Free Association; 

       

      3. Cuban/Haitian Entrants

       

      4. Lawful permanent residents who do not have any of the above criteria but who have entered or adjusted status based on an immigration status recognized by the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA). These statuses include: 

      • Refugees
      • Special Immigrant Visa (SIV) recipients
      • Ukrainian parolees paroled into the U.S. between 2/24/2022 and 9/30/2024
      • Afghan parolees paroled into the U.S. between 7/31/2021 and 9/30/2023
      • Asylees
      • Victims of human trafficking
      • Individuals admitted to the United States as an Amerasian immigrant
      • Grantees of withholding of removal
      • Certain Hmong or Highland Laotian tribal members
      • Certain American Indians born abroad
      • Active Military or Veterans, if also holding status as an LPR and meeting the associated military criteria listed

      Individuals with the following immigration statuses, who do NOT have any other immigration statuses had previously been potentially eligible to receive SNAP, but are no longer eligible to receive SNAP unless/until they become a lawful permanent resident and meet the relevant criteria: 

      • Refugees
      • Asylees
      • Ukrainian parolees paroled into the U.S. between 2/24/2022 and 9/30/2024
      • Afghan parolees paroled into the U.S. between 7/31/2021 and 9/30/2023
      • Victims of Human Trafficking
      • Grantees of withholding of removal
      • Qualified battered non-citizens (including VAWA self-petitioners)
      • Individuals granted humanitarian parole for one year or longer
      • Certain Hmong or Highland Laotian tribal members
      • Individuals admitted to the United States as an Amerasian immigrant
      • Certain American Indians born abroad
      • Active Military or Veterans

      Reminder: Noncompliance Procedures for the SNAP ABAWD Work Requirements

       

      As a reminder, Supplemental Nutrition Assistance Program (SNAP) participants who are subject to the Able-Bodied Adults Without Dependents (ABAWD) work requirements are allowed three months during a three-year period to receive SNAP benefits without following the work rules. When an ABAWD has not met the ABAWD work requirements or has failed to prove compliance or an exemption for three months in a 36-month period, a New York State (NYS) notice of adverse action (NOAA) will be issued before the end of the third month to inform the household that an ABAWD is ineligible for SNAP benefits in the following month.

       

      The first possible countable month was in March, meaning that June 2026 was the first month that clients might have seen their benefits impacted if they did not comply with the work requirements in March, April, and May. At this point, noncompliant clients who have used all three countable months have lost their SNAP eligibility and either have been removed from their multi-person household, or had their single-person case closed.

       

      For clients who wish to reestablish their eligibility, they should do the following:

      • Single-person households: Complete a new SNAP application (available on ACCESS HRA) and call for an eligibility interview.
      • Multi-person households: The Head of Case should complete a case change on ACCESS HRA to add the household member back to the case, then call for an eligibility interview and explain that they wish to add the household member back to their case.

      Clients who had their SNAP benefits terminated or were removed from their household’s case due to ABAWD noncompliance can re-engage to reestablish eligibility by:  

      • Meeting the ABAWD work requirements by working or participating in an ABAWD-qualifying work activity, or
      • Providing proof that they will meet the ABAWD work requirements in the next benefit month by enrolling in an ABAWD-qualifying work or community service program, or
      • Providing proof of an exemption from the ABAWD work requirements

              Clients who are reestablishing eligibility should first re-apply for SNAP and follow the process outlined by HRA. They should not reach out to their previously assigned PACE provider. Clients will receive new PACE appointments if they are still found eligible for SNAP.

               

              SNAP Work Requirement Outreach Events

               

              Some SNAP recipients who received notices requiring compliance with newly re-established SNAP work requirements for Able-Bodied Adults Without Dependents (ABAWD) may begin to experience benefit interruptions this month, June 2026, if they have not met work requirements or do not qualify for an exemption. As outlined above, clients will need to comply with SNAP work requirements or receive an approved exemption within 3 months of notification of the requirement to comply in order to maintain benefits. In an effort to mitigate the impact of changes associated with the federal H.R.1 bill on our shared clients, we want to remind you that the Office of Community Outreach is here as a resource to help educate and assist clients navigating these changes by coming to community events hosted expressly for this purpose, or to supplement other organized activities.

               

              To request DSS assistance or coverage at your event, we invite you to complete this form. Once the form is submitted, someone from our office will reach out to you and work to identify coverage for your event to help clients understand these requirements, determine if they may qualify for an exemption, and get support with next steps, including submitting required forms.

               

              If you have any questions, please contact us at outreachevents@dss.nyc.gov.

               

              Office of Technology and Innovation (OTI) Internet Access Survey

               

              Your voice matters! Help the City make internet access easier for New Yorkers by completing a short survey from the Office of Technology and Innovation (OTI) on internet use, devices, and internet access and affordability.

               

              Visit on.nyc.gov/nycinternetsurvey to complete the survey by July 30, 2026 for the chance to win a $20 e-gift card!

               

              Information Regarding Code Red

               

              We would like to remind our community partners of how they can assist individuals who are vulnerable to extreme heat and humidity during the summer months. NYC Emergency Management (NYCEM) administers a Citywide Heat Emergency Plan that is activated during periods of extreme heat and humidity, as defined by the National Weather Service. During a Code Red, shelter is available system-wide to accommodate anyone who is reasonably believed to be homeless. Outreach teams will contact vulnerable individuals on their Code Red Priority Lists to encourage them to accept services, including transportation to shelter placement. DSS coordinates borough-level Code Red efforts directly with partner City agencies, including but not limited to DSNY, and the Parks Department. Accommodations are also available for walk-ins. Unsheltered individuals experiencing heat-related discomfort are able to access the designated cooling area at any shelter.

              Should any New Yorker see an individual who appears to be homeless and in need out in the heat, please call 311 and an outreach team will be dispatched to offer assistance. For more information, click here.

               

              Reminder: Closure of Home Energy Assistance Program (HEAP) Cooling Assistance Benefit

               

              The 2025-2026 Cooling Assistance benefit component closed on Friday, June 5, 2026, at 5pm. All applications received on or before the deadline will be processed.

               

              To help New Yorkers find relief from the heat, New York City cooling centers will be open throughout the five boroughs during heat emergencies. To find a cooling center, including accessible facilities closest to you, call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115) or visit the City's Cool Options Map to find free, air-conditioned places to stay cool during the extreme heat.

               

              Partners for Cooling Center Participation

               

              As temperatures rise and the City is preparing for the summer season, NYC Emergency Management is seeking additional community partners interested in serving as cooling centers during heat emergencies.

               

              Cooling centers are air-conditioned facilities that provide New Yorkers with a safe place to stay during periods of extreme heat. Community-based organizations, faith-based institutions, nonprofits, and other public-facing facilities may be eligible to participate. NYCEM is particularly interested in identifying facilities that may be available on Sundays and holidays when cooling center options can be more limited.

               

              Click here for additional information regarding cooling center Rules of Operation and here for cooling center requirements, expectations, and the enrollment process. If your organization is interested in learning more, or signing up to be a partner, please email Yokarina Duarte-Medina at yduarte@oem.nyc.gov. For more information, visit the NYC Emergency Management Beat the Heat website.

               

              Thank you for considering this opportunity to support your community and help protect vulnerable New Yorkers during extreme heat events.

               

              New York State Department of Health (DOH) Essential Plan Cooling Program

               

              We would like to inform you of the Essential Plan Cooling Program offered through the New York State Department of Health (DOH). The Essential Cooling Program provides air conditioners on a first come-first served basis to eligible Essential Plan members through the New York State of Health.

              The program opened on April 15, 2026, and will run through August 31, 2026, or until funds are exhausted, whichever comes first.

               

              This statewide initiative provides an air conditioner for eligible individuals that:

              • are enrolled as an Essential Plan member through NY State of Health; and
              • have one or more qualifying health conditions; and
              • can attest that their household has not received a cooling unit in the past five years through the Essential Plan Cooling Program, or the Office of Temporary and Disability Assistance (OTDA) Home Energy Assistance Program (HEAP) Cooling Assistance Component.

                    Individuals seeking information regarding the Essential Plan Cooling Program should be directed to DOH. Full program eligibility criteria and directions on how to apply may be found online at info.nystateofhealth.ny.gov/CoolingProgram.  

                     

                    Earned Income Disregard Effective June 2026

                     

                    Earned Income Disregard (EID) refers to when income earned by a recipient of Cash Assistance benefits is not counted when determining their benefit amount. The EID is applicable to all CA households with earned income. It is applied to earnings up to the Federal Poverty Level (FPL) for households residing in temporary housing and applied to all earnings for all other CA households.

                     

                    Effective June 1, 2026, the EID increased from 64% to 65%. The work expense disregard will remain at $150 per month. The 2026 semi-monthly poverty levels are listed below by household size.

                     

                    Note: Certain CA participants whose income is below 200% of the FPL for their CA household size can have all their earnings disregarded once in a lifetime for a period of up to six straight months when they report a new job or when they are in an approved training program and receiving payment for that training.

                    income disregard 2026

                    Reminder: Based on policy changes that were included in the enacted 2022-23 New York State budget, effective October 1, 2022:

                    • The 185% Gross Income Test (GIT) and the Poverty Level Test were eliminated;
                    • The eligibility to receive the EID was expanded to all households with earned income; and
                    • The budgeting methodology was changed to apply the EID prior to the work expense disregard.

                          DSS Office of Community Outreach Trainings & Event Requests 

                           

                          Community Partner Trainings and Presentations 

                           

                          The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings: 

                          • ACCESS HRA General Overview Webinar 
                          • ACCESS HRA Provider Portal Webinar 
                          • ACCESS HRA SNAP, CA, and One-Shot Deal Application Webinar 
                          • CityFHEPS Program Overview and Renewal Application Webinar 
                          • DSS Overview Webinar 
                          • Electronic Benefit Theft and Replacement Claims Webinar 
                          • Fair Fares Program Overview and Application Webinar 
                          • Home Energy Assistance Program (HEAP) Webinar 
                          • IDNYC Program Overview and Document Requirement Webinar 
                          • Medicaid and Medicare Savings Program Overview and Application Webinar 
                          • Medicaid Renewal Process Webinar 
                          • SNAP Work Requirements: Able-Bodied Adults without Dependents (ABAWD) Webinar

                          Click here to view training descriptions and register for an upcoming virtual session.  

                           

                          Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form  and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form. 

                           

                          Community Partner Event Requests 

                           

                          The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form. 

                           

                          Resources/Helpful Links: 

                           

                          ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app. 

                           

                          ACCESS HRA Help Desk/Online Support:  For answers benefit/site-related questions, use the Contact Us form linked or email: accesshrahelpdesk@dss.nyc.gov. 

                           

                          ACCESS HRA Technical Support: For technical issues with ACCESS HRA, email: accesshrasuppapp@dss.nyc.gov. In the message, please include a screenshot of the error, a description of the issue and the ACCESS HRA username. 

                           

                          ACCESS HRA Provider Portal provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. To learn more, visit the Provider Tools section of the DSS/HRA website. If you’d like to request access to the Provider Portal, please begin with submitting an expression of interest via this form. 

                           

                          Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog. 

                           

                          Organizations and agencies with already existing DPOS accounts should log into their account using the appropriate link below: 

                          • NYC Agencies: https://nycdssagencies.myprintdesk.net/ 
                          • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/
                             

                          DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.  

                           

                          DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. 

                           

                          DSS OneNumber (formerly Infoline): 718-557-1399 

                           

                          DSS/HRA Provider Tools & Supports 

                           

                          DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more). 

                           

                          DSS - HRA - DHS Webpages 

                           

                          EBT Customer Service Helpline: 1-888-328-6399 

                           

                          ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more! 

                           

                          Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information. 

                           

                          NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115. 

                           

                          Office of Temporary and Disability Assistance (OTDA): Responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations. 

                           

                          Sign up for important updates from DSS/HRA 

                          If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

                          Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

                           

                          Sincerely,

                           

                          Office of Community Outreach

                          NYC Department of Social Services

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