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Serving New Yorkers_Care Compassion
July 16, 2024
 

 

DSS-HRA-DHS Updates 

 

Community Partners Updates

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.

 

Anyone interested in being added to the list of invitees for our community call, community updates communications relevant resources and agency updates can sign up here.

 

Expiration of the CityFHEPS Time Limited Zip Code-Based Landlord Bonus

 

The CityFHEPS Time Limited Zip Code-Based Landlord Bonus (“landlord bonus”) expired on June 30, 2024, and is not being extended at this time. The landlord bonus may only continue to be issued under the following conditions:

  • A CityFHEPS applicant was issued a shopping letter and linked to unit before June 30, 2024; and
  • The applicant’s CityFHEPS packet is submitted and approved on or before July 31, 2024.

The NYC Department of Housing and Preservation & Development (HPD) designated certain zip codes in NYC as expanded housing opportunity areas. Since rents tend to be higher in these zip codes, CityFHEPS offers a landlord bonus of two month’s rent to landlords in these zip codes who accept a CityFHEPS voucher holder at their market rate rent. Stabilized rents already at or below the CityFHEPS maximum are not eligible for this bonus. CityFHEPS packages submitted for approval in one of the zip codes identified on the Time Limited Zip Code Based CityFHEPS Landlord Bonus (DSS-8u) were eligible to receive a landlord bonus in the amount of two month’s rent through June 30, 2024.

 

Free Immigration Fraud Informational Hotline

 

Tomorrow, Wednesday, July 17, the Mayor’s Office of Immigrant Affairs, in partnership with Catholic Charities, the Brooklyn District Attorney’s Office and the Department of State Office for New Americans, will be hosting a Free Immigration Fraud Informational Hotline. 

 

"Immigration fraud" means immigration legal services-related scams that target vulnerable immigrant New Yorkers. Immigration fraud, as described here, can be by attorneys and non-attorneys. It can also be by others who engage in other fraudulent acts such as phone scams and impersonations threatening immigration consequences. Immigration fraud is widespread in immigrant communities and the consequences can be severe – for those committing fraud and their victims.

 

Immigrant New Yorkers can call the dedicated informational phone line 888-958-5264 on Wednesday, July 17th 6:00 – 8:00 PM for free, confidential information and to report fraud.

 

Click here for more information.

 

Earned Income Disregard (EID) Flyers

 

The Office of Temporary and Disability Assistance (OTDA) has introduced two new flyers designed to increase awareness of income disregards available to Public Assistance (PA) recipients.

 

As a reminder, the State Fiscal Year (SFY) 2023-24 New York State Budget established a new disregard on all earned income that a CA participant gets from participation in a qualified work activity or training program, provided the individual's overall income does not exceed 200% of the Federal Poverty Level (FPL) for their household size. This disregard does not apply to Supplemental Nutrition Assistance Program (SNAP) benefits.

 

The SFY 2023-24 State Budget will also disregard all earned income of a CA participant following a new job for a maximum of six consecutive months, once per lifetime, provided that the individual's overall income does not exceed 200% of the FPL for their household size. Following the six-month period, regular budgeting of income for purposes of CA eligibility would apply. This disregard does not apply to SNAP benefits.

 

Click the links below to access the flyers.

  • Start a Job Increase Your Income Keep Your Benefits (Flyer) (5263)
    • Spanish (5263-SP)
  • Learn, Earn, and Keep Your Benefits (Flyer) (5264)
    • Spanish (5264-SP)

Public Benefits Survey – Childhood Poverty Reduction Advisory Council (CPRAC)

 

The Public Benefits Survey has been reopened and extended until December 31, 2024. This survey is intended to give New Yorkers who’ve applied for/received SNAP, PA, and/or SSI an opportunity to provide feedback on their experiences. The survey is brief and should only take a few minutes.

 

To access the survey, please click here.

 

The results of this survey will help guide the Child Poverty Reduction Advisory Council (CPRAC) on creating and prioritizing five policy proposal packages that could achieve a 50% reduction in child poverty, as well as address housing costs in New York. The Childhood Poverty Reduction Advisory Council (CPRAC) is tasked with reducing childhood poverty by 50% by 2032.

 

All the proposed packages include child tax credit increases, as well as public benefits reforms such as the establishment of a State funded food benefit targeted to New Yorkers unable to receive SNAP. Four of the five packages include more inclusive housing vouchers, which is identified by the Housing Committee as their top priority. The fifth package also includes the inclusive housing vouchers, and a renter’s credit proposal.

 

To learn more, visit Child Poverty Reduction Advisory Council | OTDA (ny.gov)

 

If you’re interested in the live webcasts of the agency's public meetings, click here.

 

Reminder – Summer EBT

 

The New York State Office of Temporary and Disability Assistance (OTDA) has begun issuing Summer EBT benefits to eligible school-aged children.

 

As a reminder, Summer EBT is a new program to provide families with eligible school-aged children with food benefits to help cover the cost of groceries when school is out of session. Families with eligible children will receive $120 in Summer EBT food benefits per child in 2024. Most eligible children will receive their Summer EBT food benefits automatically; however, some families may need to apply.

 

All benefits are issued by NYS OTDA. More information can be found on the NYS OTDA Summer EBT website here.

 

The Summer EBT Helpline (1-833-452-0096) is also available for any general questions, case questions, and to opt-out of the Summer EBT program in 2024. The Helpline can also answer any questions about applications or change of address for Summer EBT card issuance.

DSS Office of Community Outreach Trainings & Event Requests

Community Partner Trainings and Presentations

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

  • ACCESS HRA General Overview Webinar
  • ACCESS HRA Provider Portal Webinar
  • ACCESS HRA Benefit Application Webinar
  • CityFHEPS Program Overview and Renewal Application Webinar
  • DSS Overview Webinar
  • EBT Skimming and Replacement Benefits Webinar
  • Fair Fares Program Overview and Application Webinar
  • Home Energy Assistance Program (HEAP) Webinar
  • IDNYC Program Overview and Document Requirement Webinar
  • Medicaid and Medicare Savings Program Overview and Application Webinar

Click here to view training descriptions and register for an upcoming virtual session.

 

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Community Partner Event Requests

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Resources/Links:

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app.

 

ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.

 

ACCESS HRA Provider Portal: a provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

 

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DHS External Site

 

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.

 

DSS External Site

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

 

DSS OneNumber (formerly Infoline): 718-557-1399

 

DSS/HRA Provider Tools & Supports

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more)

 

EBT Customer Service Helpline: 1-888-328-6399

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more!

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information 

 

HRA External Site

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.

 

Office of Temporary and Disability Assistance (OTDA): responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

 

Sign up for important updates from DSS/HRA: If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

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NYC Department of Social Services, 4 World Trade Center, New York, New York 10007, United States

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