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Serving New Yorkers_Care Compassion
August 20, 2024
 

DSS-HRA-DHS Updates

 

Community Partners Updates

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.

 

Anyone interested in being added to the list of invitees for our community call, community updates communications relevant resources and agency updates can sign up here.

 

Extension of the Cash Assistance (CA) Interview Waiver on Single Issuance (SI) Cases for Shelter and Community Moves with Certain Rental Subsidy Programs

 

The Office of Temporary and Disability Assistance (OTDA) has approved a two-year extension of the waiver of the Cash Assistance (CA) interview requirement for certain applying households to support moveouts from shelter, as well as community moves to prevent eviction, with any of the following housing programs:

  • City Fighting Homelessness and Eviction Prevention Supplement (CityFHEPS);
  • DHS Supportive Housing placements;
  • Pathway Home; and
  • Section 8
    • Shelter Moves
    • Emergency Housing Voucher (EHV)

The waiver is now authorized from May 1, 2024, through April 30, 2026. OTDA initially approved the waiver for the period of May 19, 2023, through April 30, 2024.

 

Individuals moving either out of shelter or with a rental subsidy who are not in receipt of CA must apply for an emergency assistance grant (One-Shot Deal) to get help with moving-related costs (e.g., first month’s rent, broker fee, security voucher, etc.) and to get their rental subsidy processed so payments may be issued. As part of the application process, an eligibility interview is usually required before a determination can be made. As a result of the waiver discussed above, these households can now be approved for rental assistance, if eligible, without an interview.

 

This waiver is only applicable to the CA interview requirement. All other aspects of the eligibility review and determination requirements remain in effect.

 

Community partners assisting clients with rental subsidy packages should be aware that although these applicants will receive a message on ACCESS HRA (AHRA) to call for their CA interview after they submit their application, they are not required to do so.

 

Note: This waiver does not apply to households that qualify for and/or are applying for ongoing CA or who apply for SNAP at the same time as they apply for a One-Shot Deal. These households must continue to complete all the required steps of the CA and SNAP eligibility process, including an interview, prior to being approved for rental assistance.

 

Updated Guidance on Providing Assistance to Ukrainian Humanitarian Parolees (UHPs)

 

In response to the Ukraine Security Supplemental Appropriations Act, 2024, Division B of the Act Making Supplemental Appropriations for the Fiscal Year Ending September 30, 2024, OTDA released a GIS with updated guidance on meeting the needs of certain Ukrainian individuals and families, or non-Ukrainians who last habitually resided in Ukraine who are paroled in to the United States (U.S.) due to urgent humanitarian reasons, known as Ukrainian Humanitarian Parolees (UHPs), and are applying for assistance and/or benefits through Temporary Assistance (TA), the Supplemental Nutrition Assistance Program (SNAP), the Home Energy Assistance Program (HEAP), Refugee Cash Assistance (RCA), Refugee Medical Assistance (RMA) and/or Medicaid (MA). This law extends the time period during which Ukrainian Humanitarian Parolees (UHPs) may be paroled into the U.S. and thus eligible for certain benefits to September 30, 2024.

 

The Ukraine Security Supplemental Appropriations Act, 2024 provided that UHPs who are granted parole between February 24, 2022, and September 30, 2024, are now eligible to receive CA, SNAP, HEAP, RCA, RMA and MA. These individuals are not subject to a waiting period and are immediately eligible for benefits as long as they meet all other program financial and non-financial eligibility requirements. UHPs’ spouses or unmarried children under the age of 21 who were paroled into the U.S. after September 30, 2023, continue to be eligible to apply for these benefits and receive them, if otherwise eligible. If the paroled Ukrainian was an unaccompanied child, their parents, legal guardians, or primary caregivers paroled after September 30, 2023, also continue to be eligible for these benefits.

 

Free, confidential language support, including Ukrainian interpretation, is available in all DSS/HRA locations. All applicants, regardless of immigration status, can go to their nearest Center for assistance as needed.

 

Ukrainian nationals who have only applied for or been granted Temporary Protected Status (TPS) and have no underlying humanitarian parole or other immigration status are not eligible for federal benefits but would be considered PRUCOL and eligible for SNA and MA if they otherwise meet program eligibility requirements.

 

The following is an updated list of U.S. Department of Homeland Security (DHS) / United States Citizenship and Immigration Services (USCIS) documents that may be provided by UHPs, to verify they were granted humanitarian parole when applying for benefits.

Newletter

DSS Office of Community Outreach Trainings & Event Requests

Community Partner Trainings and Presentations

 

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

  • ACCESS HRA General Overview Webinar
  • ACCESS HRA Provider Portal Webinar
  • ACCESS HRA Benefit Application Webinar
  • CityFHEPS Program Overview and Renewal Application Webinar
  • DSS Overview Webinar
  • EBT Skimming and Replacement Benefits Webinar
  • Fair Fares Program Overview and Application Webinar
  • Home Energy Assistance Program (HEAP) Webinar
  • IDNYC Program Overview and Document Requirement Webinar
  • Medicaid and Medicare Savings Program Overview and Application Webinar

Click here to view training descriptions and register for an upcoming virtual session.

 

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Community Partner Event Requests

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Resources/Links:

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app.

 

ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.

 

ACCESS HRA Provider Portal: a provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

 

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DHS External Site

 

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.

 

DSS External Site

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

 

DSS OneNumber (formerly Infoline): 718-557-1399

 

DSS/HRA Provider Tools & Supports

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more)

 

EBT Customer Service Helpline: 1-888-328-6399

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more!

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information 

 

HRA External Site

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.

 

Office of Temporary and Disability Assistance (OTDA): responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

 

Sign up for important updates from DSS/HRA

If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

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NYC Department of Social Services, 4 World Trade Center, New York, New York 10007, United States

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