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Serving New Yorkers_Care Compassion
August 2, 2024
 

 

DSS-HRA-DHS Updates 

 

Community Partners Updates

Important updates as well as an ongoing synopsis of the information shared in prior communications are on our DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.

 

Anyone interested in being added to the list of invitees for our community call, community updates communications relevant resources and agency updates can sign up here.

 

Reminder – Summer EBT

The New York State Office of Temporary and Disability Assistance (OTDA) has begun issuing Summer EBT benefits to eligible school-aged children. The first round of issuances will go to approximately 835k children. Those households have been advised to access their benefits using their existing P-EBT card.   

  

OTDA plans to issue text messages to households beginning the week of July 29th letting them know benefits have been issued.   

 

The OTDA webpage will be updated with benefit issuance information as it becomes available.   

 

As a reminder, Summer EBT is a new program to provide families with eligible school-aged children with food benefits to help cover the cost of groceries when school is out of session. Families with eligible children will receive $120 in Summer EBT food benefits per child in 2024. Most eligible children will receive their Summer EBT food benefits automatically; however, some families may need to apply.

 

All benefits are issued by NYS OTDA. More information can be found on the NYS OTDA Summer EBT website here.

 

The Summer EBT Helpline (1-833-452-0096) is also available for any general questions, case questions, and to opt-out of the Summer EBT program in 2024. The Helpline can also answer questions about applications, or change of address for Summer EBT card issuance.

  

New Pilot Restaurant Meals Program (RMP)

Following legislation signed by Governor Hochul, the Office of Temporary and Disability Assistance has established a Restaurant Meals Program (RMP). The RMP allows certain households, who may not have access to what they need to properly store and prepare food or who may not be able to prepare meals themselves, to use their Supplemental Nutrition Assistance Program (SNAP) benefits to purchase prepared meals at participating restaurants at a discounted rate. When using SNAP benefits, these households will receive a 10% discount on the cost of their meal. Participating household will be responsible for covering the entire, discounted cost of their meals, when purchasing prepared meals participating restaurants.

 

The pilot, which began in Monroe County in December 2023, is now expanding to New York City. Currently, there are three participating restaurants in NYC. Additional restaurants are expected to be added. Those eligible for RMP can use their SNAP benefit at any participating restaurant.

 

Restaurant Participation

Through targeted outreach, a selection of restaurants expressed interest and applied for approval to become an authorized SNAP retailer and participate in the RMP. Not all NYC boroughs have participating restaurants at this time, but more will continue to be onboarded as the program grows.

 

An updated list of participating restaurants can be found here. As new restaurants are onboarded, they will be added to the website.

 

Eligibility

To be eligible to purchase prepared meals at restaurants participating in the RMP, all members of the SNAP household must be either:

  • elderly (age 60 or older);
  • have a disability as defined for SNAP (receives disability benefits from a government agency because of a disability considered permanent);
  • experiencing homelessness (including those residing in shelter);
  • a spouse of a SNAP recipient who is eligible for the RMP.

There is no separate application process for SNAP households to participate in the RMP. RMP eligibility is established systemically by HRA/DSS by the presence of certain attributes on the household’s SNAP case, such as age of all household members, the Aged/Disabled indicator, the Shelter Type code, and the Relationship indicator.

 

SNAP household that are eligible to participate in the RMP, have their benefit case automatically updated with an RMP indicator. This means that eligible households may purchase food/meals at participating restaurants without having to make any changes or updates to their cards.

 

Households identified as RMP eligible will receive notices from HRA, letting them know that their household may participate in the RMP. Conversely, when a household who previously participated in the RMP no longer meets the criteria to participate due to a change in circumstances, a notice will be issued to explain that the household is no longer eligible for the RMP.

 

All SNAP households can confirm their own RMP eligibility status by visiting ebtEDGE and creating or logging into their account. If the household is creating a new ebtEDGE account, they will need their CBIC/EBT card number, PIN, and an email address.

 

Once logged into the home page, in the “Account Information” section, the cardholder will see a thumbs up icon with “Account is Restaurant Meal Program Eligible” if the household is eligible for the RMP. If the household is not eligible for the RMP, the “Account is Restaurant Meal Program Eligible” message will not be present in the “Account Information” section.

 

Note: Applicants/Participants can also see the eligibility message for RMP on the ebtEDGE Mobile App.

 

Since clients will be using their SNAP benefits, they should check their SNAP benefit balance by calling 1-888-328-6399 or visiting ebtEDGE to ensure that they have sufficient funds in their SNAP EBT account prior to purchasing a meal at a participating restaurant.

 

If a household meets the criteria to participate in the RMP and attempts to purchase a prepared meal but does not have sufficient funds to cover the entire, discounted cost of their meal, the household will be responsible for covering any remaining balance with funds other than SNAP benefits.

 

If a household does not meet the criteria to participate in the RMP and attempts to use their SNAP benefits to purchase a prepared meal at a participating restaurant, the transaction will be declined, the household will not be eligible for the RMP discounted rate and will be responsible for covering the full cost of their meal with funds other than SNAP benefits.

 

For more information on the Restaurant Meal Program, click here.

 

For restaurant owners who would like to learn more, click here. Restaurant owners that are interested in enrolling into the program should contact NYSRMP@otda.ny.gov.

 

CityFHEPS Update

CityFHEPS is a rental assistance supplement administered by HRA/DSS to help individuals and families find and keep housing. CityFHEPS is available to eligible individual adults, adult families, and families with children, who reside in DHS and HRA shelters, as well as households in the community at risk of homelessness.

 

Guidelines for Lease Start Dates and Rent Proration

To determine the appropriate start of the lease, staff and providers must be mindful of the two possible scenarios:

 

Scenario 1: When packets are submitted by the 20th of the month (1st to 20th), the lease should be for the first of the first of the following month, and landlords will receive proration back to the date the packet is approved. 

 

Scenario 2: When packets are submitted between the 21st and the last day of the month (21st to 31st), the lease will be for the first of the month after the following month, and landlords will receive proration back to the date the packet was approved. The following examples help clarify: 

  • A CityFHEPS packet is submitted on June 3rd. The lease start date should be July 1st.
  • A CityFHEPS packet is submitted on June 20th. The lease start date should be July 1st.
  • A CityFHEPS packet is submitted on June 21st. The lease start date should be August 1st.
  • A CityFHEPS packet is submitted on June 25th. The lease start date should be August 1st.
Expiration of the CityFHEPS Time Limited Zip Code-Based Landlord Bonus

The CityFHEPS Time Limited Zip Code-Based Landlord Bonus (“landlord bonus”) expired on June 30, 2024, and is not being extended at this time. The landlord bonus may only continue to be issued under the following conditions:

 

  • A CityFHEPS applicant was issued a shopping letter and linked to unit before June 30, 2024; and
  • The applicant’s CityFHEPS packet is submitted and approved on or before July 31, 2024.

 

The NYC Department of Housing and Preservation & Development (HPD) designated certain zip codes in NYC as expanded housing opportunity areas. Since rents tend to be higher in these zip codes, CityFHEPS offers a landlord bonus of two month’s rent to landlords in these zip codes who accept a CityFHEPS voucher holder at their market rate rent. Stabilized rents already at or below the CityFHEPS maximum are not eligible for this bonus. CityFHEPS packages submitted for approval in one of the zip codes identified on the Time Limited Zip Code Based CityFHEPS Landlord Bonus (DSS-8u) were eligible to receive a landlord bonus in the amount of two month’s rent through June 30, 2024.

 

For more CityFHEPS resources and information click here.

 

Health Bucks

Health Bucks are $2 coupons that can be used to purchase fresh fruits and vegetables at all NYC farmers markets. For every $2 in SNAP benefits spent at farmers markets, you can get $2 in Health Bucks, up to $10 per day. Health Bucks are available year-round at NYC farmers markets that accept EBT. Please visit the Department of Health and Mental Hygiene website to learn more about the program.

 

Get the Good Stuff

New Yorkers who participate in SNAP can get free fruits, vegetables, and beans at certain NYC supermarkets through Get the Good Stuff, a NYC Health Department program. For every dollar spent using SNAP benefits on eligible fruits, vegetables, and beans you can get a matching dollar (up to $10 per day) to spend on your next purchase of eligible foods. The matching dollars are added to a Get the Good Stuff pink card that is scanned at the register before payment. To learn more about the program and find participating store locations, please visit the Department of Health website.

DSS Office of Community Outreach Trainings & Event Requests

Community Partner Trainings and Presentations

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings:

  • ACCESS HRA General Overview Webinar
  • ACCESS HRA Provider Portal Webinar
  • ACCESS HRA Benefit Application Webinar
  • CityFHEPS Program Overview and Renewal Application Webinar
  • DSS Overview Webinar
  • EBT Skimming and Replacement Benefits Webinar
  • Fair Fares Program Overview and Application Webinar
  • Home Energy Assistance Program (HEAP) Webinar
  • IDNYC Program Overview and Document Requirement Webinar
  • Medicaid and Medicare Savings Program Overview and Application Webinar

Click here to view training descriptions and register for an upcoming virtual session.

 

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Community Partner Event Requests

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form.

 

Resources/Links:

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app.

 

ACCESS HRA Help Desk/Online Support: Resolves ACCESS HRA technical issues and answers benefit/site-related questions.

 

ACCESS HRA Provider Portal: a provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.

 

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below:

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/

DHS External Site

 

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.

 

DSS External Site

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling.

 

DSS OneNumber (formerly Infoline): 718-557-1399

 

DSS/HRA Provider Tools & Supports

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more)

 

EBT Customer Service Helpline: 1-888-328-6399

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more!

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information 

 

HRA External Site

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115.

 

Office of Temporary and Disability Assistance (OTDA): responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

 

Sign up for important updates from DSS/HRA: If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

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