View in browser
Serving New Yorkers_Care Compassion
April 27, 2026
 

DSS-HRA-DHS Updates

 

 

Community Partners Calls 

 

If you were not able to join our last quarterly call on March 3rd, 2026, please find an audio recording of it here. Passcode: =%5K0f6Q to listen. 

 

Community Partners Updates 

 

Important updates as well as an ongoing synopsis of the information shared in prior communications are on the DSS Community Updates page. We encourage you to use and share this link to answer questions on the many topics we have covered.  

  

Anyone interested in being added to the list of invitees for our community call, community updates communications, relevant resources, and agency updates can sign up here. 

 

Changes to SNAP Eligibility for Non-Citizens under H.R.1   

 

On April 1, the New York State Office of Temporary and Disability Affairs (OTDA) issued guidance entitled "Changes to SNAP Eligibility for Non-Citizens under H.R.1--Preliminary Guidance" providing instructions effective immediately on how to implement new changes to SNAP eligibility as dictated in H.R.1. According to the new guidance, SNAP eligibility for noncitizens will be more limited than it has been in the past, and some groups who were previously eligible to receive SNAP will no longer be eligible. The new eligibility changes apply to those who are submitting new benefits applications or recertifying existing benefits cases – there will not be any changes to benefits received as a result of this guidance outside of those points. 

 

Under the new SNAP eligibility rules, the only noncitizens who will be eligible to receive SNAP are: 

 

1. Lawful permanent residents (LPRs) who either: 

    • Have more than 5 years in qualified status; 

    • Are under 18 years old; 

    • Have earned or can be credited with more than 40 qualifying quarters; 

    • Are in receipt of certain disability benefits; or 

    • Are currently in a qualified status and were age 65 or older on 8/22/96 and were lawfully residing in the U.S. on that date. 

2. Citizens of the Freely Associated States (the Federated States of Micronesia, the Republic of the Marshall Islands, and the Republic of Palau) lawfully residing in the U.S. under the Compacts of Free Association; 

3. Cuban/Haitian Entrants

4. Lawful permanent residents who do not have any of the above criteria but who have entered or adjusted status based on an immigration status recognized by the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA). These statuses include: 

  • Refugees
  • Special Immigrant Visa (SIV) recipients
  • Ukrainian parolees paroled into the U.S. between 2/24/2022 and 9/30/2024
  • Afghan parolees paroled into the U.S. between 7/31/2021 and 9/30/2023
  • Asylees
  • Victims of human trafficking
  • Individuals admitted to the United States as an Amerasian immigrant
  • Grantees of withholding of removal
  • Certain Hmong or Highland Laotian tribal members
  • Certain American Indians born abroad
  • Active Military or Veterans, if also holding status as an LPR and meeting the associated military criteria listed 

Individuals with the following immigration statuses, who do NOT have any other immigration statuses had previously been potentially eligible to receive SNAP, but are no longer eligible to receive SNAP unless/until they become a lawful permanent resident and meet the relevant criteria: 

  • Refugees
  • Asylees
  • Ukrainian parolees paroled into the U.S. between 2/24/2022 and 9/30/2024
  • Afghan parolees paroled into the U.S. between 7/31/2021 and 9/30/2023
  • Victims of Human Trafficking
  • Grantees of withholding of removal
  • Qualified battered non-citizens (including VAWA self-petitioners)
  • Individuals granted humanitarian parole for one year or longer
  • Certain Hmong or Highland Laotian tribal members
  • Individuals admitted to the United States as an Amerasian immigrant
  • Certain American Indians born abroad
  • Active Military or Veterans 

SNAP ABAWD Outreach Available for Community Events 

 

On March 1, 2026, the new Able Bodied Adults Without Dependents (ABAWD) work requirements went into effect for those in receipt of Supplemental Nutrition Assistance Program (SNAP) benefits, and the Department of Social Services (DSS) is committed to ensuring that every new and existing SNAP applicant is screened for any applicable exemptions. DSS will actively identify these participants at the time of application, recertification, submission of periodic report, or change request submitted through ACCESS HRA.  

 

As part of DSS’s commitment to ascertain that no client is adversely affected by the new work requirements, DSS, through the Office of Community Outreach, would like to support you in these efforts. To ensure that your clients receive timely and accurate information about ABAWD work requirements, the Office of Community Outreach can assign staff members to an already planned event, or partner with you to share these important updates.   

 

Planned Events  

 

DSS can assign 1-2 Outreach staff (more as needed depending on size of event) to your existing event to provide 1:1 assistance to clients. Staff can help individuals understand the new SNAP work requirements, identify next steps to remain compliant, and provide information on how to submit the exemption form.  

 

If your organization is interested in this kind of support, please confirm using this form that your venue can host 1-2 DSS staff members. The space should also include tables and, ideally, though not required, an outlet to connect an agency device (i.e., laptop).  

 

New Events  

 

DSS Outreach would welcome the opportunity to partner with your organization to inform community members about the new SNAP work requirements. Our team can help individuals understand their ABAWD status, identify their PACE provider, and provide guidance on how to submit an exemption form, if applicable.  

 

We would rely on your organization to host 2–3 DSS Outreach staff and provide an appropriate space to conduct these consultations.  

 

Next Steps  

 

If you would like the DSS community outreach team to staff your event, you can request assistance by completing this form, and someone from our team will be in touch with you soon. Please note that we will consider events on a rolling basis.  

 

If you have any questions, please reach out to us at outreachevents@dss.nyc.gov. 

 

New Client Notice for SNAP Work Rules Non-Compliance

  

The FIA-1251A (Strike Notice) is being issued to Supplemental Nutrition Assistance Program (SNAP) participants who are subject to the Able-Bodied Adults Without Dependents (ABAWD) work requirements and do not comply with the work rules. Clients who are deemed ABAWD will receive this notice for any of the three countable months that they do not comply. 

 

The notice will remind clients that they are allowed three months during a three-year period to receive SNAP benefits without following the work rules. HRA will count each month that they do not meet the work rules toward the three-month limit. The SNAP recipient’s benefits are not changing because of this notice, but if this is their third month of not meeting the work rules, they will receive a separate notice letting them know that their SNAP benefits will stop as a result. 

 

If a client has received this notice, to continue to get SNAP benefits, they will need to begin to meet the work requirements or prove that they are excused from the requirements. They should contact their PACE provider or call 718-SNAP-NOW (718-762-7669) to discuss their options. 

 

Strike Notices for noncompliance in March began issuing in April. Notices are sent by mail and are also available electronically through clients’ ACCESS HRA accounts.  

 

Treatment of Department of Public Service (DPS) Energy Affordability Guarantee (EAG) Pilot Program Benefits for the Home Energy Assistance Program (HEAP), Supplemental Nutrition Assistance Program (SNAP), and Cash Assistance (CA) 

 

Effective immediately, the information below outlines how HRA will treat the Department of Public Service (DPS) Energy Affordability Guarantee (EAG) when determining eligibility for the Home Energy Assistance Program (HEAP), Supplemental Nutrition Assistance Program (SNAP), and Cash Assistance (CA). 

 

The DPS EAG pilot program supports electrification and energy affordability for 1,000 income-eligible households by providing a supplemental bill credit aimed at limiting a customer’s total household electricity costs to no more than 6% of their annual income. 

 

HEAP Implications 

 

Benefits received under the DPS EAG are excluded from the household’s income and must not be counted in the budget when determining HEAP eligibility for Regular, Emergency, Heating Equipment Repair and Replacement (HERR), Heating Equipment Clean and Tune (C&T), and Cooling Assistance benefits. Any remaining balance from DPS EAG benefits are not considered a liquid resource for the Emergency and HERR benefit components. A household’s participation in the DPS EAG does not prevent the household from receiving any HEAP benefit if all other benefit eligibility criteria are met.  

 

SNAP Implications 

 

The DPS EAG benefits are issued directly to the service provider on behalf of the SNAP household and therefore are not considered as income. In accordance with federal regulation, these benefits are exempt from both the initial and ongoing SNAP eligibility determination. 

 

CA Implications 

 

In accordance with New York State regulations, as benefits provided under the DPS EAG are limited to the use of a specified purpose, such benefits are exempt for CA purposes and must not be considered for initial and ongoing CA eligibility determination. 

 

NYC CoC’s 2026 Notice of Funding Opportunity (NOFO) Local Competition 

 

The NYC Department of Social Services (DSS) is the lead agency for the NYC Continuum of Care (CoC) and serves the role of collaborative applicant in the Notice of Funding Opportunity (NOFO) process. As the NYC CoC’s collaborative applicant, DSS is responsible for submitting a joint application on behalf of the entire continuum, including applications for both renewal projects and new project proposals. The NYC CoC team at DSS also plays a central role in coordinating the application process, facilitating collaboration among various stakeholders within the CoC, and ensuring compliance with HUD requirements. 

 

The U.S. Department of Housing and Urban Development (HUD) is expected to release the 2026 Notice of Funding Opportunity (NOFO) on June 1, 2026. In preparation for the release of the 2026 NOFO, existing CoC funded projects are encouraged to:

  • Check access to e-snaps - esnaps.hud.gov 
  • Ensure your UEI number is active - SAM.gov
  • Start contingency planning with your agency leadership. We encourage you to take a look at NAEH's contingency planning resource. 

Timeline

April 2026

  • April 13 – Local Competition opens
  • April 15 – Grantee Meeting (closed meeting for existing CoC funded projects)

May 2026

  • May 4 – Local Competition closes

June 2026

  • June 1 – 2026 NOFO released

Local Competition

 

On Monday, April 13, the NYC CoC launched a local competition in advance of the June 1 release of the 2026 NOFO. The competition will close on Monday, May 4. 

 

Organizations and agencies that applied for new project funding in the NYC CoC’s 2025 Local Competition (Nov/Dec ‘25) are encouraged to re-apply through this competition. Applications submitted as part of the 2025 competition will not be considered.

 

Materials

  • 2026 Preliminary Local Competition Application Instructions
  • Survey Monkey 
  • Budget Appendix
  • NOFO Pathways for Renewal Grants

Office Hours

  • Friday, May 1, 10-11am (Registration Link)

Additional Resources

  • SSO Projects Overview
  • TH Projects Overview

For questions regarding the 2026 NOFO, contact nyc.coc@dss.nyc.gov or visit the NYC CoC 2026 NOFO Webpage for more information. 

 

2025–2026 Home Energy Assistance Program (HEAP) Update: Closure of Heating Components and Opening of Cooling Assistance 

 

The 2025-2026 Regular benefit component and the Heating Equipment Repair and Replacement (HERR) benefit component closed on April 10, 2026, at 5pm. The Emergency benefit component closed on Friday, April 24, 2026, at 5pm. All applications submitted online, or postmarked and received on or before the deadline will be processed.  

 

The application period for the 2025-2026 Cooling Assistance benefit opened on Wednesday, April 15, 2026. NYS OTDA will provide an update on a definitive closing date. 

  

Applications for the Cooling Assistance benefit can be submitted electronically through ACCESS HRA, in-person at a HEAP office, or by calling the DSS OneNumber at 718-557-1399.    

  

Eligible households may receive a cooling benefit of up to $800 for the purchase and installation of a fan or window air conditioner, or up to $1,000 for a wall sleeve unit to provide a cooling room. If an air conditioning unit cannot be installed safely, a fan will be provided. Benefits are provided on a first-come, first-served basis to eligible applicants. Applicants are only eligible for a Cooling Assistance Benefit once every five years. 

  

For additional details on the program and how to apply, visit our dedicated HEAP webpage here. 

 

Update Regarding Relocation of 30th Street Single Men’s Intake and Adult Family Intake Center 

 

On March 11, 2026, we shared that the 30th Street Single Men's Intake and Adult Family Intake Center (400 East 30th Street, Manhattan) would be relocating on May 1, 2026. Please note that this relocation is delayed and that Intake for Single Adult Men and Adult Family will continue at 30th Street until further notice.  

 

If there are any questions related to this relocation, please contact DSSOutreach@dss.nyc.gov. 

 

Help Us Spread the Word: New Women’s Intake Center 

 

New York City closed its existing intake center for homeless women and on March 30th opened a new 60,000-square-foot facility at 114 Snediker Avenue in East New York, Brooklyn.  

 

We need your help spreading the word about this center opening. The 60,000-square-foot site is the city’s first intake center designed to address trauma-related needs for women entering the shelter system. Key features of the building include: 

  • Capacity: 200 temporary beds for use during the relocation process.
  • Design: An entryway mural, floor-specific color coding, and increased natural lighting.
  • Accommodations: A mix of standard rooms and a limited number of private bedrooms. 

The facility serves as a primary entry point where individuals are processed before being assigned to long-term shelter locations. 

   

How to Spread the Word on the New Women’s Shelter Intake Center

 

One of the most important ways you can help amplify our messages is to engage with us on social media. We have created a Social Media Toolkit to help spread the word. It can be accessed here. 

 

Resources from 2nd Annual Fatherhood Policy Symposium  

 

The NYC Children’s Cabinet hosted their second annual symposium on April 7, 2026. Participants shared their energy, expertise, and commitment, which reflects exactly why this work matters.  

 

We would like to provide a few resources to keep the momentum going: 

  • Citywide Fatherhood Plan: Read the plan that is driving this work across city agencies 
  • Full Event Recording: Watch or share the full symposium recording
  • LinkedIn Recap:See highlights from the day and tag your colleagues
  • Post-Event Survey: Your feedback directly shapes our next symposium. The survey takes just a few minutes! 

Please share these resources widely with your networks. The more voices we bring into this work, the stronger it becomes. 

 

Reminder: Child Support Mobile App 

 

The NYC ACCESS HRA Child Support Mobile App is an easy and convenient way for parents and guardians with a child support case or who want to open one, to access child support services offered by the NYC HRA Office of Child Support Services (OCSS).  

 

One of the most popular features is the online payments capability. Parents can pay their child support through the app using a credit card, debit card, or PayPal without incurring any fees.  Two to three business days are required for payment processing. 

 

Some of the other features of the mobile app are: 

  • Simplified and quick child support enrollment process
  • Ability to scan and upload documents
  • Ability to complete debt reduction forms that can be emailed
  • Complete enforcement actions challenge forms that can be emailed
  • Maintain contact information
  • Access HRA appointment information 

To learn more about the Child Support App, visit nyc.gov/childsupportmobile and watch tutorial videos at bit.ly/mobileapptutorials. Download the app for free from the App Store or Google Play.

 

Training Institute Child Support Information Sessions and Newsletter 

 

HRA’s Office of Child Support Services (OCSS) Training Institute presents an ongoing free series of webinars designed to shed light on the sometimes-complicated aspects of child support. The webinars are designed for staff at city agencies and community-based organizations, as well as parents and professionals that work with those parents. Each presentation is held on a Tuesday from 10 AM to 11 AM and is followed by a question-and-answer period. For a full list of the free sessions January through June, click here. 

 

If you have trouble registering for any session, please email OCSS.TrainingInstitute@dfa.state.ny.us or visit the OCSS website at https://www.nyc.gov/site/hra/help/ocss-cbos.page.  

See below to view the most recent OCSS newsletters:  

  • February 2026
  • January 2026
  • December 2025 

DSS Office of Community Outreach Trainings & Event Requests 

 

Community Partner Trainings and Presentations 

 

The DSS Office of Community Outreach (OCO) offers trainings and presentations to community-based organizations, elected officials and their staff, and other municipal agencies. These virtual trainings are conducted multiple times per month and allow for flexible scheduling. The OCO currently offers the following trainings: 

  • ACCESS HRA General Overview Webinar 
  • ACCESS HRA Provider Portal Webinar 
  • ACCESS HRA SNAP, CA, and One-Shot Deal Application Webinar 
  • CityFHEPS Program Overview and Renewal Application Webinar 
  • DSS Overview Webinar 
  • Electronic Benefit Theft and Replacement Claims Webinar 
  • Fair Fares Program Overview and Application Webinar 
  • Home Energy Assistance Program (HEAP) Webinar 
  • IDNYC Program Overview and Document Requirement Webinar 
  • Medicaid and Medicare Savings Program Overview and Application Webinar 
  • Medicaid Renewal Process Webinar 
  • SNAP Work Requirements: Able-Bodied Adults without Dependents (ABAWD) Webinar

Click here to view training descriptions and register for an upcoming virtual session.  

 

Organizations interested in requesting any of the trainings listed above specifically for their staff (10 or more) should complete and submit the DSS Training Request Form  and someone will be in touch to schedule. Contact CommunityEducation@dss.nyc.gov if you have any questions or encounter issues submitting the form. 

 

Community Partner Event Requests 

 

The DSS Office of Community Outreach (OCO) welcomes requests to participate in events hosted by community partner organizations. Please complete and submit the Community Partner Event Attendance Request Form to request DSS presence at your event and the Outreach Events unit will follow-up on a first come, first serve basis to arrange for DSS representation. Contact OutreachEvents@dss.nyc.gov if you have any questions or encounter issues submitting the form. 

 

Resources/Helpful Links: 

 

ACCESS HRA Client Portal: ACCESS HRA is an online benefits portal and mobile app for New York City residents. With ACCESS HRA, clients can apply or recertify for many HRA benefits, manage their case(s), and much more. Clients can also submit and keep track of documents for their application(s) using the NYC ACCESS HRA mobile app. 

 

ACCESS HRA Help Desk/Online Support:  For answers benefit/site-related questions, use the Contact Us form linked or email: accesshrahelpdesk@dss.nyc.gov. 

 

ACCESS HRA Technical Support: For technical issues with ACCESS HRA, email: accesshrasuppapp@dss.nyc.gov. In the message, please include a screenshot of the error, a description of the issue and the ACCESS HRA username. 

 

ACCESS HRA Provider Portal provider-facing website that allows clients to grant permission to community-based organizations providing direct social services benefit enrollment assistance and/or ongoing case management to New Yorkers in receipt of HRA-administered benefits. To learn more, visit the Provider Tools section of the DSS/HRA website. If you’d like to request access to the Provider Portal, please begin with submitting an expression of interest via this form. 

 

Design and Print Ordering System (DPOS): Community Partners interested in ordering outreach materials (in bulk and delivered free of charge) from HRA and are ordering for the first time, should email DPOS Customer Service at DPOSCustomerService@dss.nyc.gov to have their organization/agency registered in the system. Once completed, the requestor will receive an email with a link to create an account, allowing their organization/agency the ability to order from HRA's catalog.  

Organizations and agencies with already existing DPOS accounts, should log into their account using the appropriate link below: 

  • NYC Agencies: https://nycdssagencies.myprintdesk.net/ 
  • (CBO) NYC DSS Partners: https://nycdsspartners.myprintdesk.net/
     

DSS Disability Access: HRA can help by providing supports or accommodations to client’s with disabilities to make getting the services they need easier. This type of help is called a reasonable accommodation. Click here to learn more about how to request one.  

 

DSS Office of Community Outreach (OCO) Trainings: Intended for community-based organizations, elected officials and their staff, and other municipal agencies. These trainings are conducted multiple times per month and allow for flexible scheduling. 

 

DSS OneNumber (formerly Infoline): 718-557-1399 

 

DSS/HRA Provider Tools & Supports 

 

DSS Training Request Form: For organizations interested in requesting trainings offered by the Office of Community Outreach specifically for their staff (10 or more). 

 

DSS - HRA - DHS Webpages 

 

EBT Customer Service Helpline: 1-888-328-6399 

 

ebtEDGE: Cardholder portal and mobile application that allows clients to manage their EBT cards, check their balances/transactions, change their PIN, lock/unlock/replace their cards and more! 

 

Find a Partner Organization: Includes Community-Based Organizations who can help complete applications and screen applicants for eligibility to the various programs. Some locations also assist with submitting documents to DSS electronically. Contact the organizations listed for more information. 

 

NYC 311: Non-emergency municipal services are available online, by texting 311-692, or by calling 3-1-1 from within the City or 212-NEW-YORK outside the five boroughs. TTY service is also available by dialing 212-504-4115. 

 

Office of Temporary and Disability Assistance (OTDA): Responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations. 

 

Sign up for important updates from DSS/HRA 

If you received this newsletter by way of a partner organization or colleague and have yet to sign up on your own, click here to receive relevant resources, agency updates, and opportunities that may interest you and the communities you serve.

Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.

 

Sincerely,

 

Office of Community Outreach

NYC Department of Social Services

DSS Footer
Facebook
LinkedIn
X
Instagram
YouTube

NYC Department of Social Services, 4 World Trade Center, New York, New York 10007, United States

Manage preferences